Stif Mountain Bikes - Covid 19 Response


Dear Customers,

Firstly, thank you for your continued support during this difficult time.

We are taking this matter very seriously and urge you to do the same. Our upmost priority is the health and well being of our staff and you, our loyal customers. Matters are likely to change over the next few weeks but until the government issues further guidelines we are keeping our 2 stores open as well as our mail-order and website operations.

In testing times, we all need some escape – whether that’s a shiny new stem or some fresh rubber for spring.

Our current response to the virus is as follows –
  • Hygiene – Our stores are regularly cleaned, however we are stepping cleaning efforts up. All workstations, door handles, toilets and surfaces are being disinfected multiple times daily. Hand sanitiser is available for visiting customers and delivery drivers. Staff are regularly washing hands and we have temporarily closed our staff room.
  • Symptoms – Out of respect for our staff and other customers, if you are showing ANY of the symptoms (cough, raised temperature, tiredness, short breath) – please avoid the stores and contact us on one of the many options below.
  • When visiting the store, please respect our staff and try to keep some physical distance whilst speaking to them. Please try to pay via card rather than cash. Try not to touch brake levers, gear levers or saddles as these are commonly touched areas on display bikes.
  • Working from home – Where possible we have sent staff home to work remotely, this avoids having unnecessary people in one place. Staff remaining at work have spread out around the building to reduce contact.
  • Workshop – We kindly request that any customer’s bikes coming in for service are cleaned before being dropped off. We will then use isopropyl alcohol to disinfect contact points.
  • We are in constant contact with all staff to update them as protocols change.

We have staff on hand ready to help with any of your biking needs and our mail-order is in full operation. You can call us, email us, message us on Facebook or Instagram and also use the Live Chat function on our website.

You can call the Summerbridge store on 01423 780738 or email us at sales@stifmtb.com

Our new Bristol store is available on 0117 3746721 or email us at bristol@stifmtb.com

These guidelines are being reviewed daily and we will keep you in the loop as Public Health England recommendations change. Thank you for your understanding at this difficult time.

It’s important in unprecedented times like these, that we all support local businesses and communities. We thrive on keeping you all happy and appreciate your loyalty, so we hope to hear from you soon.
 
Cheers!
Sammy and the Stif Family.

Stif Mountain Bikes