Delivery & Returns

EUROPEAN ORDERS

European orders are sent using Royal Mail International Tracked Delivery. These items are usually delivered within 3-7 working days of dispatch.

We have set tiers for postage prices depending on the size and weight of your order from us. Shipping costs are calculated and displayed at the checkout stage.

Santa Cruz, Juliana Bicycles and other bikes & frames are shipped to most European countries free of charge. Shipping charges are calculated at checkout, so please add products to your cart to see what shipping charges will be applied to your order.

BIKE ORDERS

Whilst we try to hold good general stock of Santa Cruz, Juliana and Zerode these premium brands are always in very high demand and your order may be subject to varying lead times accordingly. Some parts and accessories may also be subject to slightly longer than expected lead times in the rare event that our suppliers are also out of stock.

Please call us if you have any questions regarding the lead time on your order.

UNDELIVERED ITEMS

Royal Mail can occasionally take longer to deliver than their quoted times. Royal Mail does not class items as lost until 10 working days after expected delivery in the UK, 20 working days for Europe and 25 working days for the rest of the world. If your order is delayed please Contact Us for assistance.

Returns

At Stif Mountain Bikes we pride ourselves on our superb customer service and here is a typical example of our commitment to you, our customer.

If you make a purchase from Stif Mountain Bikes and upon receipt of the goods decide you have the wrong size, you don't like the colour, or you've just changed your mind, you can have a replacement or a full refund...your choice. So here's the deal. If you buy something from us and later decide you made a mistake, it's simple. Return the goods, unused, in the original packaging and within 30 days for a full refund or replacement. Under these circumstances, we cannot refund any postage charges. Food products must have the original seals intact and we cannot accept any returns of underwear.

DAMAGED / INCORRECT GOODS

In the event of you receiving goods which have been damaged in the post or that have been sent to you incorrectly, the goods may be returned (in the case of damaged goods, please return the original packaging) within 30 days, and you will receive a full refund of the cost of the goods plus your return postage charges.

WARRANTY RETURNS

In cases where a product develops a fault, you should notify us as soon as possible. You must then return the faulty item to us for inspection at your own expense. You should use an insured delivery service and obtain proof of posting in case of loss or damage en route to us. Please be aware that we cannot accept responsibility for items lost in the post. When we receive the product we will inspect it and decide how best to assist you. In some cases we will fix the problem ourselves, but in most cases we will return the item to our supplier on your behalf.

Please make sure you fill in and include your returns form, which you can download here. This will enable us to take care of your request in the quickest possible time.

Please send all returns to the following address -

Returns Department

Stif Mountain Bikes

The Beech

New York Mills

Summerbridge

North Yorkshire

United Kingdom

HG3 4LA

 

The Stif Mountain Bikes returns procedure does not affect your statutory rights as a consumer.

 

If you've got a question, please call the shop on +44 1423 780 738 or email our sales team on sales@stifmtb.com