Delivery & Returns

Unless otherwise specified we will use a Royal Mail Tracked Delivery service to dispatch your order. Once your order is dispatched you will receive an email with a tracking number. You are able to track your order at https://www.royalmail.com/track-your-item

For high value, pressurised or liquid goods we use FedEx Tracked 24hr service. FedEx Orders can be tracked at https://www.fedex.com/apps/fedextrack/?action=track

Pricing:

Orders under £19.99

Royal Mail 48 Tracked: £3.49

Royal Mail 24 Tracked*: £4.49

Fed-Ex**: £6.50

Orders £20 - £49.99

Royal Mail 48 Tracked: £2.49

Royal Mail 24 Tracked*: £3.49

Fed-Ex: £5.99

Over £50 - £99.98

Royal Mail 48 Tracked: FREE

Royal Mail 24 Tracked*: £1.00

FedEx 24 Hour: £3.99

Over £99.99

Royal Mail 24 Tracked*: FREE

FedEx 24 Hour**: FREE

* Royal Mail 24 Tracked Next Working Day if ordered before 3.30pm Mon-Fri

**FedEx 24 Hour for orders placed before 12:00pm Mon-Fri

*Orders shipping to Northern Ireland via Courier will be subject to a delivery charge, we will be in touch upon receiving your order to discuss your delivery charge or you can Contact Us to discuss pricing prior to ordering.

Bike Orders

All bikes and frames are shipped with FedEX 24hr Tracked Delivery within the UK. Bikes are assembled and fully checked by our mechanics prior to dispatch, therefore lead times can vary. One of our sales team will contact you upon receipt of your order to arrange a suitable delivery date

International Orders

International Orders are sent using Royal Mail International Tracked Delivery. These items are usually delivered within 3-7 working days of despatch.

All International order postage costs are an estimate. If the estimate is correct your order will be shipped immediately. In the rare event that the postage estimate won't cover your delivery we will contact you with a postage quote.

For full details of our returns policy, follow this link.

Warranty

Lifetime Frame Warranty

Santa Cruz Bicycles will repair or replace at its option any frame or rigid fork made by Santa Cruz Bicycles it determines to be defective in materials or workmanship. The warranty will be in effect for the lifetime of the frame or fork and is available only to the original owner. Notwithstanding the foregoing, frames purchased prior to May 1, 2015 are covered under the previously-existing warranty for five years from the original date of purchase.

Lifetime Reserve Carbon Wheels Warranty

Santa Cruz Bicycles will repair or replace at its option any Reserve rim made by Santa Cruz Bicycles that is damaged or destroyed by riding. The warranty will be in effect for the lifetime of the rim and is available only to the original owner.

Lifetime Bearing Warranty

Santa Cruz Bicycles pivot bearings are warranted for life to the original owner of the bike. The return process is simple: Fill out the Warranty Bearing Replacement Form, upload a copy of your purchase receipt, and we'll get a new set of bearings out to you within 48 hours!

Lifetime Handlebars Warranty

Santa Cruz carbon handlebars are warranted against defects in materials and workmanship for life from the original date of purchase.

No-Fault Replacement

In the event of a non-warranty situation, Santa Cruz Bicycles will make replacement parts available to the original owner at a reduced charge for the applicable warranty period described above.

Limitations, Exclusions, and Disclaimers

The sole remedy available under the foregoing express warranty and all implied warranties is the repair or replacement of defective parts with those of equal or greater value, as determined by Santa Cruz Bicycles in its sole discretion. The warranty does not cover labor costs, custom finishes, normal wear and tear, or damage from commercial use. The warranty is void if the part is modified from its original condition in any manner or used outside normal intended use, as determined by Santa Cruz Bicycles in its sole discretion. The warranty for damage arising from accidents, crashes and other impacts is limited to offered replacement at a reduced charge as set forth above. Any implied warranties (including without limitation the warranties of merchantability and fitness for particular purpose) which may not be disclaimed under applicable law are limited in duration to the period set forth above or the applicable statute of limitations, whichever is shorter.

The foregoing warranty is the sole and exclusive warranty offered by Santa Cruz Bicycles. To the maximum extent permitted by applicable law, all other express and implied warranties (including without limitation the warranties of merchantability and fitness for a particular purpose) are hereby disclaimed. To the maximum extent permitted by applicable law, in no event shall Santa Cruz bicycles or any of its owners, officers, employees, representatives, agents, or affiliates (or any of their respective successors or assigns) be responsible or otherwise liable for any direct, incidental or consequential damages arising from the purchase, use, or ownership of its products, including without limitation damages for personal injury, property damage, or economic losses, whether based on contract, warranty, negligence, product liability, or any other theory.

Some states and countries do not allow some or all of the foregoing exclusions or limitations, so they may not apply to you. If any portion of the foregoing warranty (or the exclusions or limitations thereto) is deemed invalid or unenforceable pursuant to applicable law, it shall be deemed modified so as to be valid and enforceable to the maximum extent consistent with such law. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state and country to country.